Patient & admin support
Virtual medical assistance
Support for patient calls, appointment scheduling, inbox management, and the administrative tasks that keep your office moving.
Virtual medical assistance & operations
Dedicated support
for your
practice.
Virtual medical assistance, billing, and credentialing support for the day-to-day work of running a healthcare practice.
Explore a support workflowConcept A / Interactive
YOUR PRACTICE + U&BIllustrative workflow
Appointment coordination
Choose a task and follow the handoff.
Appointment requestPatient communication
U&B support teamCoordinates the request
Schedule updatedPractice receives confirmation
Service illustration only. Not a client portal or a guarantee of outcomes.
Photography direction
A focused healthcare support professional.
Generate image 01 from the image brief, then load it here to evaluate the complete people-first hero.
Virtual medical assistancePatient communication · Administrative support
BUILD A SUPPORT OUTLINEInteractive guide
Where does your
team need support?
Select the tasks you would like to discuss. Your outline updates as you choose.
Your starting point
Choose one or more tasks to explore relevant support.
A discussion guide. Availability and scope are confirmed with the team.
Compare hero concepts
Support across your
healthcare practice
Our servicesChoose where your team
Choose where your team
needs support.
Explore support for daily administration, revenue operations, and the technology behind your practice.
Revenue operations
Medical billing & coding
Administrative support across claims, payment posting, and follow-up. Define the billing responsibilities your practice needs help with.
Provider administration
Enrollment & credentialing
Help organizing provider information, payer applications, and the documentation involved in enrollment and credentialing.
Technology & growth
Practice technology & digital support
Website, data, and digital communication services. Discuss the tools and online presence that support your practice's operations.
Responsibilities, coverage hours, and access requirements are part of the initial service discussion.
Healthcare technology expertise
We work inside the platforms you already use.
Discuss your EHR, practice management system, and payer portals with our team so access and training can be included in your working plan.
Discuss your systems- athenahealth
- DrChrono
- eClinicalWorks
- Medsoft
- CureMD
- Epic
- Cerner
- Allscripts / Veradigm
- NextGen Healthcare
- AdvancedMD
- Kareo
- eMDs
- Archy
- Liberty Health
- Aetna
- Anthem
- BlueCross BlueShield
- Cigna
- UnitedHealthcare
- Humana
- UHC
- Optum
- Molina Healthcare
- Medicare
- Medicaid
- MultiPlan
- PHCS
- and more
Owner-supplied platform list. Experience and access arrangements need confirmation before publication. Names do not imply vendor endorsement or partnership.
Getting startedA working plan
A working plan
for your practice.
Use the first conversation to define the support, systems, and working arrangements your team needs.
Define the scope
Identify the tasks, coverage hours, and responsibilities you would like a support team to handle.
Prepare the workflow
Agree on processes, training needs, system permissions, and escalation paths with your practice.
Launch & review
Confirm readiness, begin the agreed work, and establish how updates and quality reviews will be shared.
Photography directionPeople working
People working
together, with care.
A candid healthcare operations team in a calm, naturally lit workspace. Use image 02 from the image brief.
Healthcare operations support
Image placeholder · no stock imagery used
Image placeholder · no stock imagery used
Working with U&BBuilt around the way
Built around the way
your practice works.
U&B brings virtual medical assistance, billing, enrollment, and technology services into a coordinated support offering.
Clear responsibilities
Define which tasks are handled remotely and when your in-house team should be involved.
HIPAA compliance & patient privacy
HIPAA-trained support staff, with safeguards and system access reviewed as part of your practice's working arrangements.
Communication & oversight
Agree on a contact person, reporting format, and a process for reviewing the work.
From clinics we work with
What practice owners say.
Owner-supplied testimonials
Approval pending
"Their virtual medical assistance platform has proven efficient and reliable for remote consultations, with real attention to patient privacy."
"Exceptional support, prompt response time, and tailored solutions that drove remarkable results for our practice."
"The virtual medical assistance and calling support effectively enhance remote patient care while keeping efficiency and security front and center."
"Their billing and IT support significantly streamlined operations in my practice while maintaining a high standard of professionalism."
Quotes and attributions are reproduced from the owner's supplied HTML. Confirm authenticity and permission before publishing. No review score is implied.
Your questionsPlan your next step
Plan your next step
with clarity.
Start with the questions that matter to your practice. Confirm the details with our team before choosing a service.
Ask our teamWhat can a virtual medical assistant handle?
Administrative tasks can include patient calls, appointment scheduling, inbox support, and insurance verification. The exact responsibilities and any clinical escalation requirements should be agreed with your practice.
Can we discuss support for just one service?
Yes. Use the consultation to discuss a particular role or a broader set of needs. The team can confirm the service scope, staffing arrangement, and availability before you proceed.
How do you support HIPAA compliance?
Our healthcare support staff are trained in HIPAA compliance and patient privacy. During scoping, review the relevant training, documented safeguards, system permissions, and applicable agreements with our team before providing access to patient information.
Where is U&B Solutions headquartered?
Our U.S. headquarters are in Austin, Texas, with an international support team. Our U.S. address is 5900 Balcones Drive, Suite 100, Austin, TX 78731. Team locations and coverage are discussed as part of your service arrangements.
What does the service cost?
Request a written proposal for the role, responsibilities, and coverage you need. Rates, minimum hours, contract terms, and any trial arrangements need confirmation with the team.
What should we share in the first conversation?
Your practice contact details, the tasks you need help with, your preferred coverage hours, and the systems you use. Do not include patient names, records, or other sensitive health information in the initial enquiry.
Let's start with your practiceTalk to us about
Talk to us about
the support you need.
Tell us which parts of your practice need support. Start a conversation about the right scope and next steps.
Business enquiries only. Please do not share patient information.